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LifeFone has Over 40 Years of Experience to vie for Position as Your Alert Tool 

If your loved one needs a medical alert pendant, a few things need to be checked off of the list of necessities. First, the company you choose should be credible. They should have a long history of service and have a good track record. They shouldn’t give you any unnecessary headaches. Setup, pricing, fees, and even cancellation should come with as little hassle as possible.

With LifeFone, customers are getting all of the above. The company was founded in 1976, so they provide a 40+-year track record of protecting older adults. They also have competitive pricing, features, add-ons, and cancelling is hassle free. If you cancel before using all of the service you paid for,, you’ll get a prorated refund for your unused service. So, what’s not to like? Let’s take a look at how LifeFone stacks up against the competition.

What Do They Offer? 

LifeFone’s at-home landline service is reliable and could classify as the best option for folks on a budget. In most industries, medical alert systemspendants included, you may not want to choose the least expensive option, but LifeFone makes a case against those thoughts. 

The company services all 50 US states, and their response center is located in White Plains, New York. Their systems have no activation fee and they offer a lifetime price and equipment guarantee. LifeFone has earned an A+ rating with the BBB as well. They offer systems that work with or without a telephone landline and fall detection is an optional feature for all systems. They also offer a smartphone app that works on iOS and Android devices. GPS and mobile tracking are also available. 

A Look at Pricing 

You can get started with LifeFone using a 30-day risk-free trial. To get started, you need only pay for your first month of service

Here’s how the pricing breaks down: 


What is At Home and On the Go? These devices work anywhere with a GPS signal using LifeFone’s AT&T cellular service (not yours). With both a base station and a mobile device, it’s like having two systems for the price of one. Remember, spouses are protected with basic service at no additional charge. Fall detection is available as an add-on service.


Customers can pay monthly, quarterly or annually for all of LifeFone’s emergency response systems. Their emergency care profiles enable you to provide personalized profiles that include medical history, medications, allergies, physicians, family members, neighbors, and preferred hospitals. Their systems have temperature readers that track if the home is facing unusually hot or cold weather. 


Oh, and one of the big advantages of LifeFone, the landline device answers phone calls. Users can choose between a waterproof necklace or a wristband with their help button, and some of their systems providing monitoring service in 200 languages. 

LifeFone asks that you test your system monthly. They will proactively contact you if you forget. For additional peace of mind, LifeFone will call their subscribers every day to check in on them for $19/month. And on days when the subscriber doesn’t answer the phone, LifeFone will follow the notification protocols that you provide to them for this service. They also offer medication reminders and a location service that   is ideal for someone with dementia.

What problems are there with LifeFone? 

From the looks of it, LifeFone offers just about everything that a customer will need. The tool is well equipped with features, and add-ons like Velcro, wall-mounted help buttons, lockboxes, an extension for help button range, and even carbon monoxide and fire monitoring tools are available. 

But There has to be Some Trouble in Paradise, Right? 

Other than minor issues, like small buttons on bracelets, LifeFone does have a few issues to consider.. The 480-foot range for LifeFone’s at home landline system covers a home of up to 3,500 sq. ft. If you have a larger home, you may want to consider LifeFone’s at-home cellular system which has a range of up to 1,300 ft. in any direction, but costs a few dollars more per month. Only LifeFone’s mobile devices have two-way voice features, so users have to be in the range of the at-home base station to speak with an operator if an emergency happens. The other biggest pain is that there is no live chat. This means users must either call or email for support. What makes up for this is that LifeFone has a 24/7 toll-free customer care number. 

Lastly, the website hasn’t done the best job of clarifying whether or not their monitoring team is EMT-certified. They are a trained bunch, but the extent of that can’t be confirmed. This can’t be too much of a concern, because their track record as a company and A+ rating with the BBB ensure quality service. 

Should You Choose LifeFone? 

If you want an alarm service that is affordable, convenient, and offers various flexible options, offers caregiver tools and add-ons, with customer-friendly policies and 24/7 customer service, then choose LifeFone. 


You’ll be pleased with their pricing, add-ons, and with no activation fee, prorated cancellation, and a competitively-priced service. Lifetime warranty on equipment and a friendly customer service staff is also a plus.