OUR RATING

9.3

OUT OF 10
(855) 627-1962 Visit Website
 

Keep Accidents at Bay with this San Francisco Based Company

Bay Alarm Medical has nearly 70 years of experience in the medical pendant industry. The company, based out of an East San Francisco Bay Area office, also services Hawaii and Alaska, and is one of the more popular options for protecting loved ones in the home. They are part of Bay Alarm, a home security company in San Francisco.

 

Medical pendant alert devices are products equipped with a button to alert emergency personal of accidents. Bay Alarm Medical stands out with a history of good operations management and a price point that most companies can’t match.

 

They start as low as $19.95 a month with a 30-day risk-free trial, excellent customer service, fast response times, no hidden fees or contracts, and one of the best refund policies in the industry. From the outset, Bay Alarm Medical has a lot of positives stacked up for themselves. Should you choose them as your medical alarm company?

Bay Alarm Medical Supports Over 170 Languages

Medical pendants are often the first line of defense for elderly loved ones who want to maintain their independence and safety. With Bay Medical Alarm, pendants have a base station and a wireless emergency pendant button. When the button is pressed, the wearer will be connected with a trained operator. The operator then contacts the appropriate person to help. (This may be family, emergency officials, or police.)

 

The base station unit works as a connection for the phone line and wireless emergency help button. This device is equipped with a microphone and speaker so that wearers can chat with operators. Customers can also opt for a wall mounted help button.

 

Wearers can choose a necklace or bracelet. Waterproof options are available, ready to be worn in the bathroom and shower. Batteries are said to last up to five years, and devices can run for up to 32 hours with backup battery if the first battery dies. And no need to worry about language barriers, because over 170 languages are supported with Bay Alarm Medical, including Spanish, Chinese (Mandarin and other dialects), Hindi, Armenian, Russian, and more. Devices are equipped with automatic fall protection and said to reach as far as 1,000 feet.



Pricing is Competitive, but You Pay for Add-Ons

The claim to fame for Bay Medical Alarm is their reputation as a company with competitive prices. They are as low as $19.95. Despite these prices, they maintain high company standards and customer satisfaction.

 

Bay Alarm Medical has no long-term contracts and customers can cancel at any time. All you have to do is call the company to cancel and send back the equipment.

 

They have a few different product options. Fall detection buttons are also an option. Users can choose to pay monthly, quarterly, or semi-annually. Users who choose to pay by quarter or semi-annually get benefits like free shipping or a free lockbox (only for the semi-annual plan.) Here’s the pricing breakdown:

 

 

Members of the American Automobile Association (AAA) or the AARP get a discount. Users can opt for a 30-day trial period, and Bay Medical Alert with also prorate your funds if you cancel. This means they will only charge for the months you used the product.

What are the Problems?

The biggest issue is that their call monitoring center isn’t in-house, though it is U.S. based. This could mean less control on managing call quality, but their call centers do meet the CSAA Five Diamond Certification and Underwriters Laboratories (UL) quality standards.

 

There’s some complains about them on the BBB website, but most of them have to do with billing and charges, which they have updated in the past year. And their rating as a company is A+.

 

Other customers have reported that their live chat team is slow, and some complaints with how the warranties differ. The GPS device only has a year warranty, while the in-home device has a lifetime warranty.

So, Should You Choose Bay?

With all things considered, Bay Medical Alarm is one of the best options for medical alert pendants. Their pricing, warranties, and cancellation policies can’t be beat. Their ability to meet your needs with a customized package is also a huge selling point.

 

Bay Medical Alarm provides great customer support, and with 170 languages covered, you’d be hardpressed to speak a language that they don’t communicate with. With no hidden fees or contracts, you’ll feel safe, and they even give you a 30-day trial, which most companies in this industry don’t do. Silicon Valley has proven that the Bay Area reigns supreme in the tech industry, and they may be doing the exact same with medical alert pendants.