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LifeShield is the DirecTV Owned Option for Home Security

In 2004, Louis Stilp founded a company called Ingrid. This was Stilps second company. Before Ingrid he had created TruePosition, the first and largest wireless location company that focused on cell phone and app locations. Success here—which broadly relates to home security—led to success with the company Ingrid. In 2009, Ingrid rebranded, and LifeShield was born. Over 20 patents were filed in the name of LifeShield.

 

LifeShield had a unique start. The CEO of Nutrisystem, Michael Hagan, left Nutrisystem to join LifeShield, and the company started to work on direct to consumer marketing and sales. LifeShield sells to all 50 states, but they have seen customer service ratings decline since 2013, when they were bought by DirecTV.

 

So with only a short history in home security, but some notable names on their resume, how is LifeShield doing today? Should you purchase them for home security? Can they bounce back from a decline in their reputation due to being acquired by DirecTV?

They Aim to Give Customers the Latest in Technology

LifeShield’s goal is to supply products that are advanced in technology. Their sensors are wireless and don’t need direct power, and their cameras have wireless video feeds and battery backups—though they do require a direct connection to a power source. The base station of the system, its keypad, has a battery backup but it must be plugged into an outlet.

 

Like other brands in the industry, LifeShield uses a mobile app with an online portal. Here customers can see what’s happening in their home and conduct home automated commands, like arming and disarming a system, viewing cameras, and receiving push alert notifications. All of their packages are do-it-yourself (DIY) and must be installed by the customer, but unlike other systems, they will send installers to you for $99.99.

 

LifeShield uses a third party monitoring service called Protection 1. They monitor your home 24 hours a day, 7 days a week, and 365 days a year. All of Protection 1’s five monitoring stations in the United States are Underwriters Laboratories (UL) listed. Monitoring includes home security, smoke, fire, and carbon monoxide.

 

LifeShield has a unique system offering that employs three levels of protection: primary system, backup system, and the disaster recovery center. Customers are supported through FAQ’s, email, and telephone. Similar to other home security companies, emergencies that occur are handled through the monitoring station, not Lifeshield.

 

How’s Pricing Work?

LifeShield has four different packages. Each come without activation fees. They all require 36 month contracts (three years per industry standard). And each package gets a free touchpad for a limited time.

 

Here’s how the packages are priced:

Are there Problems with LifeShield?

Being owned by DirecTV isn’t the most encouraging thing. This means that LifeShield is owned by a larger company whose sole focus isn’t on home security. Many customers have had problems with cable providers, so it might be hard to trust one with home security. At one point LifeShield even had an F rating from the BBB.

 

LifeShield is not as savvy as most of the companies on this list when it comes to home automation and smart home technology. They don’t offer thermostats, locks, or lights, though they say these devices will come later. The bottom line is that they don’t meet the capabilities that the rest of the industry is meeting.

 

Their fire safety device is useful, but customers can only take advantage if they have existing smoke detectors, or if you buy them from LifeShield. It’s unfortunate that one of the better products they offer has a caveat to get started with it.

The Takeaway

It’s encouraging that LifeShield has many layers of communication to protect you: cellular, broadband, and phone lines. Not many companies offer this much protection. The likelihood of any sort of failure is limited with so many options for protection, and their five monitoring stations across the country mean that you’ll be protected wherever you are.

 

LifeShield is wireless, easy to move, their settings and sensors are easy to customize, and you can buy more devices for your system if you need to add further protection. LifeShield has many promising features, and since they are backed by a company as large as DirecTV, it’s possible that the cable giant invests money into making LifeShield a competitive product in home security. They should be much lower on your list of companies to consider, but they have enough positive features for consideration.